Applicability

1.1 The underlying The Dutch Life General Terms and Conditions (“Terms”) apply to all Agreements between The Dutch Life, having its registered seat at Ohmstraat 104, 2561 SH, ’s Gravenhage and any (legal) person (“Student”) purchasing course(s), training, classes, or similar services (“Courses”) for its own or its employee’s behalf.

Term of agreement

2.1 The Agreement starts of the date that the Student wishing to participate in a Course: (i) signs and submits a completed enrollment from to The Dutch Life; and (ii) is at least 18 years of age on the date of submission of aforementioned enrollment form; and (iii) the Student meets the entry level requirements as stated in section 3.1 below; and; (iv) The Student has paid the Course Fees. The enrollment forms, together with these Terms, are hereinafter to be referred to as “Agreement”.

Courses

3.1 Courses provided by The Dutch Life are divided into different levels which may require a Student to have reached an entry level before being admitted to such Course.

3.2 In principle, Courses take place at Ohmstraat 104 in ’s Gravenhage. The Dutch Life reserves the right to relocate its Courses to another facility within the city of ’s Gravenhage.

3.3 Students may request to be transferred to a later session during the term of the Course the Student has enrolled to for reasons within the student’s control, as opposed to reasons beyond the student’s control as stated in 5.4. These reasons can include but are not limited to: work schedule, travel, vacation, personal reasons. Before the start of the course, this request will be granted as long as it is done at least 2 weeks before the course starts. Within 2 weeks the Student will have to pay a fee of €75,-.

3.4 The Student’s inability to attend a class (or entire Course) is at risk of the Student and The Dutch Life shall have no obligation to refund any (part of) Course Fees.

3.5 Classes may take place on public holidays. All Course dates are communicated online prior to the Student enrollment and therefore the Students assumes responsibility for the selection of the Course including its Course dates.

Prices and payment conditions

4.1 Save for typographical mistakes (normal prices vary between € 200 and € 1.000), the prices listed on The Dutch Life website are the prices for said Courses (“Course Fee”). All prices stated on the website are in EURO and are inclusive of VAT.

4.2 All fees due to The Dutch Life, for Courses to be attended by the Student, must be paid prior to the start date, but no later than 14 days from the date of submission of the enrollment form by wire transfer to The Dutch Lifes’s bank account (NL61RABO0328391875).

4.3 The Dutch Life shall provide invoices to Students representing a legal entity, any Student enrolling on a personal title shall receive a payment receipt upon confirmed payment as stated under 4.2

Cancellation

5.1 The Student may cancel the Agreement with immediate effect up to fourteen (14) days from the date of submission of the enrollment form for convenience by submitting written (post or e-mail) notice to The Dutch Life of such termination (COOLING-OFF period). However, aforementioned termination right shall expire upon the moment the Student attends its first class of the Course.


5.2 The student may cancel the course up to 14 days before the start of the course and receive a full refund notwithstanding the right for cancellation in 5.1.


5.3 Notwithstanding the Student’s right under section 5.1 and 5.2 above, the Student may request cancellation of its subscription to a Course by submitting such request in writing (by post or e-mail) to The Dutch Life. Acceptance of such termination request shall be at The Dutch Life’s sole discretion.


5.4 In the event of circumstances beyond the Student’s reasonable control (such as illness which permanently inhibits a student from participating in the Course, an accident or death) the Course Fee will be reimbursed, upon receipt of a written request for cancellation and the Student has provided valid evidence of such occurrence, on a pro rata basis and after payment of a €30 administration fee to cover the cost of cancellation incurred by The Dutch Life.


5.5 The Dutch Life reserves the right to cancel any scheduled Course up to 24 hours prior to the scheduled start of such Course in case the number of enrolled Students for such course falls below the threshold for such Course. In such case, The Dutch Life shall give the Student the opportunity to select either a refund or to enroll in another Course. The Dutch Life maintains the following thresholds: (i) Dutch language and culture course start with a minimum of four students; and (ii) Dutch language and culture class start with a minimum of two students.

5.6 Save for The Dutch Life’s aforementioned right to cancellation, The Dutch Life may postpone the Course up to 24 hours prior to the scheduled start of the Course. In this case, the Student will be given the opportunity to enroll in a different course or receive a full refund of the Course Fee. The refund will only be paid out after the enrollment period has ended or one week after the scheduled start date of the Course.

5.6 Refunds are wire transferred from the The Dutch Life bank account within 5 workdays of receipt of communication and/ or proof concerning section 5.

Communication, Confidentiality and Service Level

6.1 All notices, under the agreement, to The Dutch Life are to be made either by post addressed to The Dutch Life at Ohmstraat 104, 2561 SH in ’s Gravenhage or via e-mails to the-dutch-life@outlook.com.

6.2 The Dutch Life shall respond to all communication received either by post, e-mail or phone which requires a response within 5 workdays from receipt of such communication.

6.3 The Dutch Life shall only use the Students personal information solely for the following purposes: (i) to carry out its obligations under the agreement (ii) commercial offerings from The Dutch Life (not from any other third party) and (iii) any other communications from The Dutch Life relevant for the Student.

6.4 Upon the Students written request, The Dutch Life shall cease to send the Student any other communication than strictly necessary to carry out its obligations under the agreement.

6.5 The Dutch Life shall never communicate information shared by the Student during the course (GROUP and/or PRIVATE) with any third party.

Conduct

7.1 The Dutch Life reserves the right to dismiss any Student displaying unacceptable, including without limitation, discriminating, racist, sexual, aggressive or other inappropriate behavior to the reasonable opinion of The Dutch Life, at any time, without the Student being entitled to any form of a refund, compensation or damages.

Limitation of Liability

8.1 The Dutch Life shall not be liable under any agreement for any indirect, special, incidental, punitive or consequential damages, or any other similar damages under any theory of liability (whether in contract, tort, strict liability or any other theory). Further, The Dutch Life shall not be liable, in any way, for theft, damage or loss of the Student’s personal effects.

8.2 The Student assumes all responsibility for the selection of the Course necessary to achieve the Student’s intended results, and for the use and results of the Course. The Dutch Life makes no warranty for any Course to be fit for any intended purpose.

8.3 The Dutch Life’s total liability for any direct loss, cost, claim or damages of any kind related to the agreement shall not exceed the amount of the Course Fees paid or payable by the Student to The Dutch Life under such agreement during the 12 months prior to the event giving rise to such loss, cost, claim or damages. However, nothing in Section 8.3 shall have the effect of limiting a The Dutch Life’s liability for personal injury or death caused by the negligence of The Dutch Life and fraud.

Image use

9.1 The Dutch Life may take photos and videos of the Students for inclusion in promotional material (brochures, websites, catalogs, etc.) unless the Student has explicitly communicated an objection to this upon enrollment.

9.2 The Dutch Life, or its licensors own all intellectual property in any work published either on its website, hard copy hand-outs and digital works shown or provided to the Students. The Students shall not be allowed, without the prior written consent of The Dutch Life to copy, distribute, or use the materials in any other way as strictly necessary for successful completion of the Course.

Miscellaneous

10.1 These Terms together with the enrolment form represents the entire agreement between the parties and supersedes any prior or current understandings, whether written or oral. If there is a conflict between these Terms and the enrollment form, the enrolment form will prevail.

10.2 The Agreement will be governed by the laws of The Netherlands. The parties consent to the jurisdiction by the courts of ’s Gravenhage for any claim relating to this Agreement. Notwithstanding the parties’ right to submit a claim to the courts of ’s Gravenhage, the Student shall omit to try to resolve any dispute under the Agreement by submitting a formal complaint in accordance with The Dutch Life’s formal complaint procedure which shall be provided to the Student upon the Student’s earliest request.